Who we are
CAA Computers (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable laws of New South Wales (NSW). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services, visit our website, or interact with us.
1. What Information We Collect
We may collect the following types of personal information:
- Your full name, address, email, and phone number
- Payment information (e.g., credit card or billing details)
- Information about your computer system (for repairs, diagnostics, or warranty)
- IP address, browser type, and device information
- Order history, invoices, and customer service records
- Any communications or interactions with our team
2. How We Collect Personal Information
We collect personal information through various means, including:
- When you contact us by phone, email, or online form
- When you purchase products or services in-store or online
- When you request technical support or lodge a repair
- When you subscribe to our newsletter or promotions
- When you visit our website or interact with our social media
3. Why We Collect Your Information
Your information is used for the following purposes:
- To process transactions and deliver products and services
- To provide customer support, repairs, and warranty services
- To manage invoices, receipts, and accounting compliance
- To respond to inquiries and send updates or order notifications
- To improve our services, website, and customer experience
- To comply with legal obligations under NSW and Australian law
4. Disclosure of Personal Information
We will never sell your personal information. However, we may share it with third parties when necessary, including:
- Service providers (e.g., payment gateways, couriers, IT support)
- Government agencies and regulators, if required by law
- Legal representatives or insurers in case of disputes
- Our business partners, only where necessary for service delivery
All third-party service providers are required to handle your data securely and in accordance with privacy laws.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. These measures include:
- SSL encryption for online transactions
- Secure servers and firewalls
- Limited access controls for internal staff
- Data backups and secure data storage procedures
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. To do so, please contact us using the details below.
7. Cookies and Website Analytics
Our website may use cookies and third-party tools like Google Analytics to enhance your browsing experience and collect anonymous usage data. This helps us improve our website and services. You can manage cookie settings in your browser.
8. Your Rights Under Australian and NSW Law
Under the Privacy Act 1988 (Cth) and NSW Privacy and Personal Information Protection Act 1998 (PPIP Act), you have the right to:
- Access and correct your personal information
- Make a privacy complaint
- Opt out of marketing communications at any time
9. Contact Us
If you have any questions, concerns, or wish to make a complaint regarding our privacy practices, please contact:
CAA Computers
328 Kingsgrove Rd, Kingsgrove NSW 2208, Australia
Email: Brett@caacomputers.com.au
Phone: 0402 789 719
Website: www.caacomputers.com.au
10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in legal requirements or our business operations. Any changes will be posted on our website with an updated revision date.