CAA Computers Pty Ltd (ABN 15 683 534 198)
Last Updated: November 2025
At CAA Computers, we stand behind the quality of every product we sell. All purchases are protected under the Australian Consumer Law (ACL), and we’re committed to ensuring our customers are satisfied with their experience.
1. Change of Mind
Please choose carefully before placing your order.
CAA Computers does not offer refunds or exchanges for change of mind, incorrect selection, or compatibility issues.
If you are unsure whether a product suits your needs, contact us before purchasing — we’re happy to help with recommendations.
2. Faulty or Defective Products
If your product develops a fault, you are entitled to a remedy under the Australian Consumer Law.
Depending on the nature of the issue, we will offer one of the following remedies:
- Repair or replacement for minor faults, or
- Refund or replacement if the item has a major failure (as defined by ACL).
To determine eligibility, all returned products must be tested and inspected by our technicians.
If no fault is found, the product will be returned to you at your expense.
3. Return Process
Before returning any item, please contact our team via:
[email protected]
0459 681 726
Our technicians will guide you through troubleshooting steps and, if required, provide a Return Authorisation (RA) number and instructions.
When returning goods:
- Include your proof of purchase (invoice or receipt).
- Package items securely to prevent damage during transit.
- Ensure the product includes all original parts and accessories.
4. Warranty Coverage
All custom-built PCs and laptops purchased from CAA Computers include a 12-month Return-To-Base (RTB) warranty from the purchase date.
This warranty covers:
- Hardware faults caused by manufacturing defects.
It does not cover:
- Accidental damage, liquid damage, or misuse.
- Software corruption, viruses, or operating system errors.
- Modifications or repairs by unauthorised persons.
You are responsible for shipping the product back to our Kingsgrove workshop for inspection.
If the issue is confirmed to be hardware-related, CAA Computers will repair or replace the affected component and cover the cost of return shipping.
5. Refund Timeframes
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method (via Stripe or credit card).
Refunds will not be processed for:
- Items returned without testing or proof of fault.
- Items damaged in transit due to poor packaging.
- Products outside the warranty period.
6. Return Shipping Costs
Customers are responsible for the cost of returning products for inspection or testing.
If a fault is confirmed under warranty, return shipping fees will be reimbursed or credited.
7. Restocking Fees
Orders cancelled after assembly or dispatch of a custom-built PC will incur a 25% restocking fee.
This fee covers administrative, labour, and component allocation costs.
Orders still marked as “on back-order” may be cancelled without penalty.
8. Contact Details
For all returns, warranty claims, or refund enquiries, please contact:
CAA Computers Pty Ltd
ABN 15 683 534 198
328 Kingsgrove Rd, Kingsgrove NSW 2208
[email protected]
0459 681 726
www.caacomputers.com.au